سياسة الاستبدال والاسترجاع

In addition to everyone's health and in compliance with the systems of the Ministry of Commerce and the Ministry of Health, we do not accept the return or exchange of products even if they are in their original condition after receiving the order, except for the product that arrives in a damaged condition. The customer has the right to request a return or exchange only before receiving the order, and it is not permissible to return or exchange the product, even if in its original condition, after receipt. In case the order is received in a damaged condition due to a mistake from Sait Perfumes, a request for exchange or return must be submitted after contacting us through WhatsApp number. Request to cancel the order before issuing the shipping policy "within a maximum of 3 hours after the order" does not require the customer to pay shipping costs. If the order is canceled after the shipping policy has been issued, the customer bears the costs of shipping both ways, and the remaining amount will be transferred to their bank account within a maximum of 5 working days after the Sait Perfumes team receives the order. Returns due to a mistake from the store or receiving the wrong order do not require the customer to pay shipping costs.